Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zsoltkovakelo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zsoltkovakelo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zsoltkovakelo@gmail.com.
B2B Procurement & Liquidity Policy for custom orders.
1. Private Contract Acquisitions KovaKelo operates exclusively as a B2B structural asset procurement firm. We do not facilitate standard retail e-commerce transactions. All acquisitions, commissions, and material transfers are executed via private, countersigned physical contracts following direct consultation.
2. Asset Finality & Biological Nature Due to the one-of-one biological nature, deep-core thermal stabilization process, and custom logistics required for massive root architectures and monoliths, all finalized contractual transfers are strictly non-refundable and non-returnable.
3. Buy-Back Guarantee (Liquidity Option) While standard retail returns do not apply, KovaKelo offers an exclusive Buy-Back Guarantee for select institutional partners and architectural clients. If a project scope changes post-acquisition, we may, at our absolute discretion, offer to repurchase stabilized assets at a negotiated wholesale rate to return them to our active inventory.